I am writing this letter of appreciation and
gratitude to you & team Credila regarding the fabulous
and excellent service received during the whole process of Loan .
Your speed, politeness, sincerity, customer caring &
professionalism has touched me.
The time available to me for sanction of this loan was actually
less than 10 days. To begin with, I was actually trying to obtain the loan from
local Banks at Mysore but none of them could give me enough confidence that
they could really disburse the loan within 10 days’ time. I approached Credila
after I had spent 2 days out of the available time with me. I was not sure
whether it could happen with Credila also as your office is in Bombay. But, as
I started interacting first with Mr Ganesh, my confidence grew. Mr Ganesh
worked late on Saturday to go thru my initial documentation & could
organise the visits of verification personnel’s on Sunday.
This speeded up the process. Mr Ashwin hastened the process by first
verifying all the soft copies of documentation & only then asking us
to send the courier with perfect documentation. The actual disbursement of loan
took less than a day! Kudos to the whole team!
The whole process of loan application, verification process,
document verification & loan disbursement took only 6 working days! It
proves that if people are dedicated & ready to serve the customer and use
information technology to their advantage , then impossible things are also
possible.
I am extremely thankful to whole Credila team & especially to
Mr Ganesh, & Mr Ashwin with whom I have interacted extensively over phone
and e-mail.
It
was really a very pleasant experience. Your performance has mesmerised me
& I wish a grand success to your team.
With warm regards
P K Sharma
Senior Deputy General Manager
Testing & Product Reliability & BU-HR
Metering & Protection Systems
Larsen & Toubro Limited
Mysore
